Last updated: 31 October 2026
Where we ship
We ship from Madrid, Spain, to Spain, all European Union countries, Switzerland and Norway. We do not ship to the United Kingdom or the United States from this store at the moment.
Processing time
Orders are dispatched within 1-2 business days (Monday to Friday, excluding Spanish public holidays).
Shipping options and rates
At checkout you can choose between two options:
| Destination | Standard letter (no tracking) orders up to €59.99 |
Tracked shipping | Free tracked shipping |
|---|---|---|---|
| Spain | €1.95 | €6.95 | Orders of €60 or more |
| European Union | €2.95 | €8.75 | Orders of €60 or more |
| Switzerland and Norway | €2.95 | €7.90 | Orders of €60 or more |
The final shipping cost is always shown at checkout before you pay.
Standard letter (no tracking)
The most economical option for small orders. Your labels travel as an ordinary letter with the postal service, without a tracking number. Most letters arrive without any problem, but we cannot follow them on their way. If your letter hasn't arrived 30 days after dispatch, contact us and we will resend your order once, free of charge. If you prefer full tracking and peace of mind, choose Tracked shipping.
Tracked shipping
Your order is sent as registered mail with a tracking number, which we email to you when the order leaves us. Orders of €60 or more always ship tracked, free of charge.
Delivery times
Typical delivery times after dispatch:
- Tracked shipping: Spain 2-4 business days; European Union 4-8 business days; Switzerland and Norway 5-10 business days.
- Standard letter: Spain 3-7 business days; European Union, Switzerland and Norway 5-15 business days.
These are carrier estimates and are not guaranteed.
Packaging
Labels are shipped flat in a stiff envelope so they arrive in perfect condition.
Customs and taxes
Orders to EU countries include VAT and have no customs charges. Orders to Switzerland and Norway are exports: local VAT, duties or carrier handling fees may be charged on delivery; these are not included in our prices and are paid by the recipient.
Lost or damaged orders
Tracked shipping: if your tracking hasn't moved for more than 10 business days, or your order arrives damaged, contact us and we will send a replacement or refund you. Standard letter: see the free one-time resend above.
Wrong address
Please check your address at checkout. If an order is returned to us because the address was incomplete or wrong, we can resend it once you pay the new shipping cost.